This Privacy Policy helps you better understand how we collect, use and store your information. We are committed to ensuring that your privacy is protected. Since technology and privacy laws are always changing, we may occasionally update this policy. The date of the last revision can be found in the footer. If you continue to use this Website after these changes are posted, you agree to the revised policy.

By signing up for any of our products or services, you are agreeing to the terms of this Privacy Policy and, as applicable, our Terms of Service. This policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and this Website and its affiliates. If we add any new features or tools to our Services, they will also be subject to this policy.

What information may be collected by this Website?

  • Your personal information, such as user names, email addresses, and other contact details
  • Payment information such as payment agent details, transaction details, support queries and web analytics data.
  • Other information relevant to customer such as preferences and interests

When do we collect this information?

We collect this information when you visit our website or engage with us either by email, web form, instant message, phone, or post content on our website (including forums & blogs). We also collect any additional information that you might provide to us.

When you provide personal information to us you’re consenting to us collecting and using that information in line with this policy and the terms of service. You are likely to provide personal information when you complete donation and purchasing, submit feedback, enter a contest, fill out a survey, or send us a communication.

What we do with the information we collect?

  • We use this information to service your account, verify your identity, process transactions, and provide you with a better service, manage our legal and operational affairs and answer any questions you may have.
  • For internal record keeping, we may use the information to understand your needs, improve our products and services, customize the website according to your interests.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    From time to time, we may also use your information to contact you via email for market research purposes.
  • We will keep your Personal information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

Cookies

What is a cookie?

A cookie is a small file, which may include a unique identifier and asks permission to be placed on your device. Every device that access our website is assigned a different cookie by us. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. However, please note that if you do this you may not be able to use the full functionality of this website.

Why and when do this website use cookies?

We use cookies to recognize your device and provide you with a personalized experience. We do this so that we can remember your settings such as your username for the members area and to keep you logged into your account.
We do not use cookies to track you. The cookies we use are “session” cookies, which are used to customize the look and feel of the site for your own custom preference.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, email address, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to opt in receive them
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you create an account, we will store your name and email address which will be used to populate the checkout for future orders. We do NOT store your credit or debit card information nor do we have sight of this information since the transaction is entirely between you and the gateway provider and this transaction is concluded on the site of the gateway provider.

Payment

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see PayPal Privacy Policy for more details.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for six (6) years for tax and accounting purposes. This includes your name and email address.

Google Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Who on our team has access to your information?

Members of our team have access to the information you provide us. For example,

Order information like what was purchased, when it was purchased and;
Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

When and why do we share Personal Information with third parties?

We may use the following third-party service providers named below to process and store your data:

You may remove your name from our mailing list at any time by clicking the “unsubscribe from this list” link at the bottom of any email that you receive.

Cloudflare, which is a traffic optimisation and distribution service provided by CloudFlare Inc.

The way CloudFlare is integrated means that it filters all the traffic via it’s own servers, i.e., communication between this website and the User’s browser, while also allowing analytical data from this site to be collected.

We also may share your details due to the following legal exceptions:

Personal information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, re-organisation, or other similar transaction or proceeding. It may also be shared with our professional advisers (lawyers, accountants etc) or with regulators and government authorities.

Email Inquiries

If you have emailed or written to us then we retain that email or letter to allow sufficient time for your query to be dealt with. Once the matter has been concluded the email or letter is securely deleted. We usually do this straight away but in any event within a one hundred and eighty (180) day time frame.

We do NOT use any information submitted to us by email or letter for marketing purposes.

What do we do with your personal information when you terminate your relationship with us?

If an account remains inactive for one hundred and eighty (180) days then it is deleted from our system unless you contact us to request otherwise. You may also close the account you have with us at any time. To make an access, correction or closure request, please contact us using the contact details at the end of this policy.

We also keep ninety (90) day rolling backups of our systems after which time they are securely deleted and we keep log files (server logs and download logs) for one hundred and eighty (180) days after which time they are securely deleted.

We will continue to store archived copies of your previous financial transactions for legitimate business purposes only and for a period of six (6) years to comply with our legal and financial requirements.

Note that any pending, failed or cancelled orders are automatically deleted after a thirty (30) day period. Copies of these orders, because they have failed to be processed are not stored beyond this thirty (30) day period.

What we don’t do with your personal information?

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.

We do not use the personal information we collect from you or your customers to contact or market to your customers or directly compete with you. However, we may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

How do we keep your personal information secure?

We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property and any other personal information entrusted to us. All personal information is fully encrypted and stored in secure off site ‘zero knowledge’ locations. Our information security systems apply to people, processes and information technology systems on a risk management basis.

We do NOT store your credit or debit card information nor do we have sight of this information since the transaction is entirely between you and the gateway provider and this transaction is concluded on the site of the gateway provider.

In the event of a data breach we shall inform you the customer and the relevant authorities as soon as we become aware of it but in any event no later than 72 hours.

Access to your personal information

You retain all rights to your personal information and can access it anytime. In addition, we take reasonable steps to allow you to correct or amend personal information that is shown to be inaccurate or incomplete. If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You may choose to restrict the collection or use of your personal information in the following ways:
a) whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose
b) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.

You also have the right to be forgotten. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We automatically delete expired accounts in line with our policies detailed above but if you wish for your account to be deleted sooner then contact us using the details below and we will expedite your request within thirty (30) days.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions about your personal information or this policy, please contact us by email.

Last update on January 22, 2022